Tutorang is committed to fostering a learning environment that upholds the highest standards of academic honesty and integrity. The following guidelines outline our expectations for students and tutors, promoting a fair and ethical use of the Tutorang platform.
Tutorang prioritizes the online privacy and safety of all users within our learning community. The following guidelines outline expectations for tutors & students, ensuring the integrity of Tutorang as a secure and productive space for students and tutors to connect.
To maintain a safe environment, students are prohibited from sharing Personal Identifying
Information:
Students or Tutors may not share or exchange any personal identifying information, including
but not limited to their email, phone number, social media details, or login information for any
external website or application.
All communication between students and Tutorang tutors must take place exclusively through the Tutorang platform. Off-platform communication is strictly prohibited, Usage of external communication tools such as Zoom, external Google Drive links, social media platforms, or any other platforms.
To ensure financial security, students must refrain from sharing credit card information or any other financial details. Also, Tutorang never stores any bank account or card information. We are using 3rd party vendors for payment and Tutorang does not store any financial info of the students or related to the students.
Students are expected to maintain a focus on their learning journey and are not allowed to participate in personal conversations or discussions that are not directly related to advancing their learning.
To uphold the individuality of accounts and maintain security, students are not allowed to share their Tutorang account or login credentials with another student or Log in using a Tutorang account that does not belong to them.
As a valued member of the Tutorang community, tutors play a crucial role in maintaining the integrity and positive environment of our online learning platform. The following Code of Conduct outlines the standards and expectations for tutors to ensure a safe, supportive, and productive space for students.
Tutors are expected to demonstrate the highest level of professionalism at all times:
- Maintain a respectful and courteous demeanor in all interactions with students.
- Be punctual for scheduled tutoring sessions and communicate any unavoidable delays in
advance.
- Refrain from engaging in any form of discriminatory behavior or harassment.
Tutors should provide academic support in a constructive and ethical manner:
- Do not participate in or encourage any form of academic dishonesty or misconduct.
- Offer objective assistance that enhances the student's understanding of academic concepts.
- Be transparent about your expertise and limitations, guiding students within your knowledge
domain.
Tutors are expected to adhere to communication protocols for privacy and security:
- Conduct all communication with students exclusively through the Tutorang platform.
- Respect the confidentiality of student information and refrain from sharing personal details.
- Tutors need to turn their cameras on, unless or until there is some technical bar
Maintain a focus on the student's learning journey:
- Keep discussions and guidance directly related to advancing the student's learning.
- Refrain from engaging in personal discussions or expressing personal biases.
Uphold ethical standards in tutoring practices:
- Do not complete assignments or provide direct answers; encourage independent learning.
- Provide constructive feedback on student work, fostering improvement.
Ensure the security of Tutorang accounts:
- Do not share Tutorang account credentials with others.
Students are an integral part of the Tutorang community, and their conduct plays a crucial role in maintaining a positive and effective learning environment. The following Code of Conduct outlines the expectations for students to ensure a respectful, supportive, and productive experience for all.
Students are expected to engage with tutors and peers in a respectful and courteous manner:
- Communicate with tutors and peers in a professional and respectful tone.
- Embrace diversity and refrain from engaging in any form of discriminatory behavior or
harassment.
- Be punctual for scheduled tutoring sessions and notify in advance if unable to attend. (For
Reschedule Policy, refer to Reschedule Section)
Maintain high standards of academic integrity and honesty:
- Complete assignments independently without seeking unauthorized assistance.
- Refrain from engaging in any form of cheating, plagiarism, or academic misconduct.
Adhere to privacy and security guidelines to protect personal information:
- Conduct all communication with tutors and peers exclusively through the Tutorang platform.
- Do not share contact info, including email, phone number, or social media details
Stay focused on the learning journey and maintain relevance:
- Engage in discussions and questions that are directly related to advancing your learning.
- Acknowledge the expertise of tutors and seek guidance within their knowledge domain.
Collaborate with tutors in an ethical and constructive manner:
- Appreciate and utilize constructive feedback provided by tutors to enhance your
understanding.
Take responsibility for the security and use of your Tutorang account:
- Do not share Tutorang account credentials with others.
- Ensure that your Tutorang account is used solely by you and not accessed by any other
individual.
At Tutorang, we value the convenience and flexibility of our students. To ensure a seamless learning experience, we have established guidelines for rescheduling sessions and extending package durations based on the type of package selected.
Rescheduling sessions is subject to the following limits based on the type of package:
Bronze:
- Students can reschedule one session out of four sessions.
Silver:
- Students can reschedule up to five sessions out of twenty-four sessions.
Gold:
- Students can reschedule up to ten sessions out of forty-eight sessions.
Platinum:
- Students can reschedule up to sixteen sessions out of eighty sessions.
Bronze:
- Students can reschedule up to four sessions out of eight sessions.
Silver:
- Students can reschedule up to twelve sessions out of twenty-four sessions.
Gold:
- Students can reschedule up to twenty-four sessions out of forty-eight sessions.
Platinum:
- Students can reschedule up to forty sessions out of eighty sessions.
Customers can extend packages beyond their end date at their own risk and the extension is tied to the end date, it has to be extended right after the end date. Also, It depends upon the tutor availability. We can not promise the same tutor.
Our packages come in two options: Basic and Deluxe. The extension durations are as follows:
Bronze:
- Students can extend their package by one week beyond their end date.
Silver:
- Students can extend their package by three weeks beyond their end date.
Gold:
- Students can extend their package by six weeks beyond their end date.
Platinum:
- Students can extend their package by twelve weeks beyond their end date.
Bronze:
- Students can extend their package by two weeks beyond their end date.
Silver:
- Students can extend their package by six weeks beyond their end date.
Gold:
- Students can extend their package by twelve weeks beyond their end date.
Platinum:
- Students can extend their package by twenty-four weeks beyond their end date.
Rescheduling:
- Students can request reschedules through the Tutorang platform within the specified limits.
Extension Request:
- Students can request package extensions through the Tutorang platform.
Approval and Processing:
- Requests will be reviewed and processed promptly, subject to availability.
- In exceptional cases, such as unforeseen emergencies, Tutorang may consider special requests for rescheduling or extensions.
At Tutorang, we are committed to providing a transparent and fair refund policy to ensure the satisfaction of our students. The following guidelines outline the refund process, specifically addressing situations within the first four sessions of a booked package.
Students who have booked a package are eligible for a prorated refund under the following conditions:
- If a student decides to discontinue the tutoring package within the first four sessions, they have the right to back out and request a prorated refund.
For eligible refunds within the first four sessions:
2.1. Charge for Attended Classes:
- Students will be charged for the number of classes they attended during the first four sessions.
2.2. Remaining Amount Agreement:
- Tutorang agrees to refund the prorated remaining amount after deducting the charges for
attended classes.
After the initial four sessions, the package becomes non-refundable:
3.1. No Cancellation After Four Sessions:
- Refund requests for packages will not be entertained after the completion of the first four
sessions.
4.1. Request Submission:
- Refund requests must be submitted through the Tutorang platform within the specified time
frame.
4.2. Verification:
- Each request will be verified based on the passed session of the student during the initial four
sessions.
4.3. Refund Processing:
- Upon approval, Tutorang will process the prorated refund in accordance with the agreed-upon
amount.
5.1. Technical Issues:
- In cases of technical issues or tutor unavailability, special consideration may be given, and
prorated refunds will be processed accordingly.
For any concerns or inquiries regarding refunds, students can contact Tutorang Support.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Tutorang unless otherwise defined in this Privacy Policy.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.
The app does use third party services that may collect information used to identify you.
Link to privacy policy of third party service providers used by the app
Google Play ServicesWe want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies are files with a small amount of data that are commonly used as anonymous unique
identifiers. These are sent to your browser from the websites that you visit and are stored on
your device's internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third party code
and libraries that use “cookies” to collect information and improve their services. You have the
option to either accept or refuse these cookies and know when a cookie is being sent to your
device. If you choose to refuse our cookies, you may not be able to use some portions of this
Service.
We may employ third-party companies and individuals due to the following reasons:
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
We may update our Privacy Policy from time to time. Thus, you are advised to review this page
periodically for any changes. We will notify you of any changes by posting the new Privacy
Policy on this page.
This policy is effective as of 202-12-20